Enterprise Customer Success Manager - NY

We Love AI Jobs; New York, Northern (NY, KY); Hybrid; USD 132,000 - 165,000; Full time

Benefits offered by this job

Stock options

Comprehensive benefits

Variable pay

Job summary

Sigma Computing is a cloud-based analytics and BI platform seeking a Customer Success Manager in New York to ensure enterprise customers maximize value, improve retention, and achieve adoption goals.

You will build strong executive relationships, guide analytics usage, coordinate with product teams, and lead training sessions and workshops to drive net revenue retention and growth. This on-site role offers competitive compensation and benefits.

Qualifications

• 7+ years in SaaS, analytics or BI roles.
• Experience with enterprise customers and multiple stakeholders.
• Strong data-driven problem solving and SQL skills.

Responsibilities

• Manage strategic relationships with executive sponsors and plan aligned with business goals.
• Identify upsell opportunities and mitigate churn to improve net dollar retention.
• Guide platform use, deliver training and workshops.
• Advocate for product improvements with the Sigma team.
• Develop success plans and drive adoption and retention.

Skills

SQL

Data visualization

ETL

Analytics

Account management

Customer success

Education

Bachelor’s or Master’s degree in Business, Analytics, Computer Science

Tools

Snowflake

Databricks

Redshift

BigQuery

Job description

This New York-based Customer Success Manager helps enterprise customers get value from Sigma’s analytics platform and improve retention. The role combines strategic account management with adoption support, customer education, and advocacy with Sigma’s product team.* Permanent* On-site* 7+ years* Bachelor's or Master's Degree### Skills and expertiseSQLData visualizationSnowflakeDatabricksRedshiftBigQueryETLBusiness intelligence### Key responsibilities* Manage strategic relationships with customer decision-makers and develop plans aligned with business goals.* Identify upsell and cross-sell opportunities and proactively address churn to improve net dollar retention.* Guide customer platform use, advocate for product improvements, and deliver training and workshops.## How this job comparesCompared with 417 open senior customer success jobs on October 10, 2026.Pay: This job pays $132K to $165K a year. The 164 open senior customer success jobs that publish US pay start at $135K on average, so this job starts in line with them.Similar open jobs: We Love AI Jobs lists 417 open senior customer success jobs at 145 companies.Remote work: This job is on site. 144 of the 417 senior customer success jobs (35%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. The role supports use of Sigma’s analytics platform, which includes native AI, but its responsibilities focus on account management, adoption, and retention rather than AI systems.## Full descriptionAbout Sigma ComputingSigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.Key Responsibilities:• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.Required Skills / Experience:• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders• Strong analytical skills with a proven ability to solve complex problems using data.• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)• ETL experience• Experience implementing production business intelligence solutions• Startup experienceAdditional Job detailsThe base salary range for this position is $132k - $165k annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.About us:Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.