Technical Support Engineer

We Love AI Jobs; San Francisco (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Annual bonus

Stock options

Benefits package

Job summary

Sigma Computing is seeking a Technical Support Engineer in San Francisco to help customers and the pre-sales team diagnose and resolve technical, business, and data issues on the Sigma platform.

You will collaborate with product, engineering, and go-to-market teams to develop best practices, build diagnostic tools, and improve service performance for a global user base.

Qualifications

• 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
• SQL proficiency—strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
• Excellent verbal and written communication skills.

Responsibilities

• Diagnose and resolve complex technical issues with customers and the pre-sales team.
• Develop diagnostic tools and best practices with engineering to improve service performance.
• Coordinate issue triage and resolution across product, engineering, and go-to-market teams.

Skills

SQL

Snowflake

Redshift

BigQuery

GCP

AWS

Data modeling

Query plan analysis

Education

Bachelor's Degree

Tools

Snowflake

Redshift

BigQuery

GCP

AWS

Job description

# Technical Support EngineerSigmaSan Francisco, CAFull-time$90,000 – $115,000 / yearUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThe Technical Support Engineer helps Sigma customers and the pre-sales team resolve technical, business, and data issues using the Sigma platform. The role also develops diagnostic tools and best practices with engineering and other cross-functional teams.* Permanent* On-site* 2+ years* Bachelor's Degree### Skills and expertiseSQLSnowflakeRedshiftBigQueryGCPAWSData modelingQuery plan analysis### Key responsibilities* Diagnose and resolve complex technical issues with customers and the pre-sales team.* Develop diagnostic tools and best practices with engineering to improve service performance.* Coordinate issue triage and resolution across product, engineering, and go-to-market teams.## How this job comparesCompared with 505 open mid-level customer success jobs on October 10, 2026.Pay: This job pays $90K to $115K a year. The 123 open mid-level customer success jobs that publish US pay start at $113K on average, so this job starts about 20% lower.Similar open jobs: We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.Remote work: This job is on site. 120 of the 505 mid-level customer success jobs (24%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. This is a customer support role for Sigma’s analytics platform, rather than a role building or operating AI systems. The posting mentions native AI as a platform capability but does not describe regular AI-specific work for this position.## Full descriptionSigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.Minimum Education RequirementThis position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.What You Will Be Doing• You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.• Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.• Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.Qualifications We Are Looking For• 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.• SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.• SQL query performance troubleshooting and query plan analysis.• Proficient in data modeling concepts.• Ability to chart data into logical visualizations.• A proven track record of building trust with customers and bringing issues to resolution quickly.• Excellent verbal and written communication skills.• A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues.• Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.Highly Desirable Skills & Experience• Supporting a cloud service in production.• Experience working with Snowflake, Redshift, or BigQuery.• Knowledge of GCP or AWS.• Startup experience.Additional Job detailsThe base salary range for this position is $90k - $115k annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can’t articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don’t satisfy 100% of the job requirements.About us:Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.