Technical Support Engineering Manager

We Love AI Jobs; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Stock options

Comprehensive benefits

Job summary

Sigma Computing is seeking a technically skilled, customer-focused Technical Support Engineering Manager to lead a fast-paced on-site team in San Francisco. You will hire, mentor, and manage engineers while owning the support strategy and outcomes.

Collaborate with Engineering, Product, and Sales to resolve escalations, improve operations, and deliver exceptional customer experiences. The role emphasizes CSAT, response times, and efficient problem resolution in a dynamic SaaS environment.

Qualifications

• Minimum 5+ years in the data/platform space with enterprise experience.
• 2+ years in a people management role.
• Bachelor's degree in CS, SE, IS, data science or related field.

Responsibilities

• Lead, hire, develop, and train a team of Support Engineers.
• Own support strategy and track performance against CSAT, response, SLA, and resolution metrics.
• Partner with Engineering, Product, and Sales to drive cross-functional customer outcomes.
• Drive process improvements to optimize operations and customer outcomes.

Skills

SQL

Snowflake

Redshift

BigQuery

GCP

AWS

Data modeling

Customer support metrics

Education

Bachelor's Degree

Job description

# Technical Support Engineering ManagerSigmaSan Francisco, CAFull-time$140,000 – $170,000 / yearUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThe Technical Support Engineering Manager leads Sigma’s support team, including hiring, coaching, and performance management. The manager owns support strategy and metrics while working with product, engineering, and customer-facing teams to resolve escalations and improve operations.* Permanent* On-site* 5+ years* Bachelor's Degree### Skills and expertiseSQLSnowflakeRedshiftBigQueryGCPAWSData modelingCustomer support metrics### Key responsibilities* Lead, hire, develop, and train a team of Support Engineers.* Own support strategy and track performance against customer service and resolution metrics.* Partner with cross-functional teams to resolve customer challenges and improve support operations.## How this job comparesCompared with 171 open manager customer success jobs on October 10, 2026.Pay: This job pays $140K to $170K a year. The 64 open manager customer success jobs that publish US pay start at $149K on average, so this job starts about 6% lower.Similar open jobs: We Love AI Jobs lists 171 open manager customer success jobs at 91 companies.Remote work: This job is on site. 41 of the 171 manager customer success jobs (24%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. The position manages customer support for Sigma’s analytics platform, with responsibilities centered on team leadership, customer outcomes, and support operations. The posting describes Sigma’s native AI capabilities but does not specify regular AI-focused work for the manager.## Full descriptionTechnical Support ManagerAbout the role:We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.Minimum Education RequirementThis position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.What You Will Be Doing• Become a product expert and stay technically close to complex and critical customer escalations.• Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.• Hire, develop and train a strong team of Support Engineers on an ongoing basis.• Own strategic areas of the Support organization end to end, from strategy through measurable outcomes.• Partner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes.• Drive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution.• Continuously refine processes to optimize efficiency, elevating customer support operations.• Uncover golden insights within Support data, translating them into actionable strategies that improve customer experience, operational efficiency, and business outcomes.• Develop a reputation for excellence, high credibility and integrity with peers across the org.Qualifications We Are Looking For• 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.• Computer Science fundamentals. Strong domain expertise in databases and business intelligence.• Comfortable with CDW environment/concepts.• Proficient in SQL and data modeling concepts.• A proven track record of building trust with customers and bringing issues to resolution quickly.• Are curious, love to learn and to dig into new technologies and can pick them up quickly.• Excellent verbal and written communication skills.Highly Desirable Skills & Experience• Managed a team supporting a SaaS product.• Experience working with Snowflake, Redshift, or BigQuery.• Knowledge of GCP or AWS.• Startup experience.Additional Job detailsThe base salary range for this position is $140k - $170k annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.About us:Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.