Customer Success & Appointment Specialist

Refloor; Troy, Northern (MI, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Refloor is seeking a friendly Call Center Representative to connect with customers, set appointments, and help drive our sales team. You will handle outbound and inbound calls, provide solutions with empathy, and enter call details into our CRM system.

The role emphasizes meeting personal and team sales goals, delivering top-notch service, and collaborating across departments to ensure customer satisfaction. Training and growth opportunities are offered.

Qualifications

• Friendly, energetic attitude with a love for making phone calls.
• Willingness to learn quickly and grasp product and service information.
• Coachable and open to training and feedback.
• Comfortable using computers and basic software.
• Strong communication skills and ability to engage with diverse people.

Responsibilities

• Making outbound and taking inbound calls with a smile and positive attitude
• Setting up appointments between interested prospects and our sales reps
• Answering customer questions, offering solutions, and providing the best service possible
• Entering call details and outcomes into our CRM system
• Helping our team hit goals by identifying and qualifying leads
• Resolving customer concerns with empathy and professionalism
• Meeting or exceeding personal and team sales goals
• Connecting customers to the right department when needed

Skills

Call center experience

Customer service

Communication skills

Sales awareness

Problem solving

Job description

Refloor is seeking a friendly Call Center Representative to connect with customers, set appointments, and help drive our sales team. You will handle outbound and inbound calls, provide solutions with empathy, and enter call details into our CRM system.

The role emphasizes meeting personal and team sales goals, delivering top-notch service, and collaborating across departments to ensure customer satisfaction. Training and growth opportunities are offered.