Call Center Representative

Refloor; Troy, Northern (MI, KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Refloor is seeking a friendly Call Center Representative to connect with customers, set appointments, and help drive our sales team. You will handle outbound and inbound calls, provide solutions with empathy, and enter call details into our CRM system.

The role emphasizes meeting personal and team sales goals, delivering top-notch service, and collaborating across departments to ensure customer satisfaction. Training and growth opportunities are offered.

Qualifications

• Friendly, energetic attitude with a love for making phone calls.
• Willingness to learn quickly and grasp product and service information.
• Coachable and open to training and feedback.
• Comfortable using computers and basic software.
• Strong communication skills and ability to engage with diverse people.

Responsibilities

• Making outbound and taking inbound calls with a smile and positive attitude
• Setting up appointments between interested prospects and our sales reps
• Answering customer questions, offering solutions, and providing the best service possible
• Entering call details and outcomes into our CRM system
• Helping our team hit goals by identifying and qualifying leads
• Resolving customer concerns with empathy and professionalism
• Meeting or exceeding personal and team sales goals
• Connecting customers to the right department when needed

Skills

Call center experience

Customer service

Communication skills

Sales awareness

Problem solving

Job description

Are you a people person who loves connecting with others and helping them solve problems? We’re looking for a Call Center Representative to join our team and be the friendly voice on the other end of the line for our customers. If you enjoy working in a fast-paced environment, have great communication skills, and are passionate about delivering top-notch service, we’d love to hear from you!

In this role, you’ll play a key part in setting appointments and ensuring our customers have a positive experience from start to finish. If you're ready to make a difference and help our sales team succeed, this is the job for you!

What You'll Be Doing

• Making outbound and taking inbound calls with a smile and positive attitude
• Setting up appointments between interested prospects and our sales reps
• Answering customer questions, offering solutions, and providing the best service possible
• Entering call details and outcomes into our CRM system
• Helping our team hit goals by identifying and qualifying leads
• Resolving customer concerns with empathy and professionalism
• Meeting or exceeding personal and team sales goals
• Connecting customers to the right department when needed

What We’re Looking For

• A friendly, energetic attitude with a love for making phone calls
• Someone who can learn quickly and grasp product and service information
• Coachable and open to training and feedback
• Comfortable using computers and basic software
• Great communication skills and the ability to engage with a wide variety of people
• A strong work ethic, dependable, and driven to meet goals
• Previous call center or sales experience is a plus but not required
• Able to work a rotating schedule of 12:00pm - 8:00pm and 10:00am - 6:00pm.

What You’ll Love About Working With Us

• A positive, team-oriented environment where we work hard and have fun!
• Opportunities for growth and development—learn new skills and advance in your career
• Competitive pay with performance-based incentives
• Ongoing support and training to help you succeed
• Be part of a company that values customer satisfaction and team collaboration

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.
If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!