Customer Success Agent – Loan Support (Jacksonville)

Freedom Mortgage Corporation; Oregon; Hybrid; USD 30,000 - 45,000; Full time

Job summary

Freedom Mortgage Corporation in Jacksonville, FL is seeking an Agent, Customer Success to support call center operations. You will answer inquiries, resolve issues, and provide energetic, courteous service to customers by phone and written channels.

The role emphasizes strong communication, multi-tasking in a fast-paced setting, confidentiality, and data security, with training and growth opportunities in a collaborative team environment.

Qualifications

• High School Diploma or GED required.
• 0-1 years related work experience preferred.
• Strong communication skills and customer service mindset.

Responsibilities

• Answer inbound and make outbound calls, respond to customer requests within set timeframes, and deliver high-quality service.
• Provide information and knowledgeable assistance by accessing loan information for customers.
• Adhere to schedules, multitask, meet deadlines, and provide verbal and written responses as required.
• Explain policies and procedures to customers and find effective solutions to inquiries.
• Build positive relationships with customers and ensure they feel secure and well-supported.

Education

High School Graduate/GED

Job description

Freedom Mortgage Corporation in Jacksonville, FL is seeking an Agent, Customer Success to support call center operations. You will answer inquiries, resolve issues, and provide energetic, courteous service to customers by phone and written channels.

The role emphasizes strong communication, multi-tasking in a fast-paced setting, confidentiality, and data security, with training and growth opportunities in a collaborative team environment.