Bilingual Customer Success Specialist (Spanish/English)

Freedom Mortgage Corporation; Tallahassee (FL); Remote; USD 22,000 - 30,000; Full time

Job summary

Freedom Mortgage Corporation in Jacksonville, FL is seeking a Customer Success Agent to support our Call Center operations. The role requires fluency in Spanish and English, handling inbound/outbound calls and providing accurate information with a positive attitude in a fast-paced environment.

You will assist customers, explain policies, maintain confidentiality, and work with a team to deliver high-quality service. A High School Diploma or GED and 0–1 year of related experience are preferred.

Qualifications

• Fluent in Spanish and English.
• High School Diploma or GED.
• 0–1 year of related work experience preferred.

Responsibilities

• Answering inbound and making outbound calls, delivering exceptional service.
• Providing information by pulling loan information and assisting customers quickly.
• Adhering to schedules, multitasking, meeting deadlines, and communicating in writing when required.
• Explaining policies and procedures to customers with patience and confidentiality.
• Building positive relationships and ensuring customers feel secure and well-looked-after.

Skills

Spanish language

Communication

Education

High School Diploma or GED

Job description

Freedom Mortgage Corporation in Jacksonville, FL is seeking a Customer Success Agent to support our Call Center operations. The role requires fluency in Spanish and English, handling inbound/outbound calls and providing accurate information with a positive attitude in a fast-paced environment.

You will assist customers, explain policies, maintain confidentiality, and work with a team to deliver high-quality service. A High School Diploma or GED and 0–1 year of related experience are preferred.