Customer Success Advocate - Fast-Paced Support

Freedom Mortgage Corporation; United States; Remote; USD 31,000 - 37,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental

Vision

401(k) with match

Life insurance

Disability insurance

FSA/HSA

Tuition reimbursement

Job summary

Freedom Mortgage Corporation in Marlton, NJ seeks a Customer Success professional to support call center operations. You will answer inquiries, explain policies, and resolve issues with a positive, service-oriented attitude. Strong communication and data security awareness are essential in a fast-paced environment.

Ideal candidates have a High School Diploma/GED and 0-1 year of related experience, with the ability to multitask and build positive relationships with customers.

Qualifications

• High School Diploma or GED is required.
• 0-1 years related work experience preferred.
• Strong communication and customer service skills is essential.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound/outbound calls and resolve customer requests with quality service.
• Pull loan information and provide accurate details to customers quickly.
• Adhere to schedules, multitask, and meet deadlines.
• Explain policies clearly and find solutions for inquiries.
• Maintain confidentiality and data security.

Skills

Communication skills

Multitasking

Customer service

Data security

Education

High School Diploma or GED

Job description

Freedom Mortgage Corporation in Marlton, NJ seeks a Customer Success professional to support call center operations. You will answer inquiries, explain policies, and resolve issues with a positive, service-oriented attitude. Strong communication and data security awareness are essential in a fast-paced environment.

Ideal candidates have a High School Diploma/GED and 0-1 year of related experience, with the ability to multitask and build positive relationships with customers.