Customer Success Specialist – Fast-Paced Call Center

Freedom Mortgage Corporation; New Jersey; On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

FSA/HSA

Tuition reimbursement

Job summary

Freedom Mortgage Corporation in Marlton, NJ seeks a Customer Success Agent to support call center operations. You will handle inbound/outbound calls, assist customers with loan information, and resolve issues while maintaining confidentiality and data security.

The role emphasizes top-notch communication, multitasking in a fast-paced environment, and delivering exceptional service with a positive attitude.

Qualifications

• High School diploma or GED required.
• 0-1 years related work experience preferred.

Responsibilities

• Answer inbound and make outbound calls, respond to customer requests within set timeframes, and deliver exceptional service.
• Provide information and loan details to customers quickly and accurately.
• Adhere to schedules, multitask, meet deadlines, and respond verbally and in writing.
• Explain policies and procedures to customers and find solutions to inquiries.
• Build positive relationships with customers and ensure they feel secure and well taken care of.
• Maintain regular and punctual attendance and comply with company policies.
• Perform other related duties as assigned.

Education

High School Graduate/GED

Job description

Freedom Mortgage Corporation in Marlton, NJ seeks a Customer Success Agent to support call center operations. You will handle inbound/outbound calls, assist customers with loan information, and resolve issues while maintaining confidentiality and data security.

The role emphasizes top-notch communication, multitasking in a fast-paced environment, and delivering exceptional service with a positive attitude.