Representative, Cust Serv - Friday and Saturday Overnight

Interpark Holdings LLC; Boston (MA); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k)

Comprehensive Medical/Dental/Vision

Free EAP

Free EAP

Job summary

InterPark Holdings Inc. is seeking a Customer Service Representative to answer calls from a centralized remote monitoring location and provide high quality service to customers, managers and peers.

The role supports operations by maintaining revenue controls and accountability systems. Key duties include handling inquiries about rates, directions, and equipment operation, ensuring paperwork accuracy and timely reporting, and escalating major issues to management as needed.

Qualifications

• High School Diploma or GED is required.
• Basic math skills to assist with cash handling.
• Computer literate with MS Word, MS Excel and Internet.

Responsibilities

• Responds to customer inquiries and operates automated pay equipment stations.
• Ensures all paperwork is complete and revenue tickets are collected.
• Acts as the point of contact for inquiries, complaints, incidents and escalates major issues.

Skills

Basic math

Customer service

Communication

multitasking

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Internet

Job description

InterPark Holdings Inc. is North America's premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brands

The utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties.

We are always on the lookout for enthusiastic and qualified candidates to join our team!!

Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us

Check out current employment opportunities below.

Role Summary:

Customer Service Representative position answers calls from a centralized remote monitoring location for a parking market and provides a high level of service to all customers, managers and peers by answering questions and ensuring that the equipment is working at all times This position also will assist the Operations and/or Sr. Operations Manager in maintaining established revenue controls and accountability systems.

Essential Responsibilities:

• Responds clearly and efficiently to customer inquiries including but not limited to monthly/daily rate information, directions to locations and assists in the operation of automated pay equipment stations.
• Ensures all paperwork is complete, and all revenue tickets are collected and accounted for.
• Acts as the point person for all customer service inquiries, complaints, incident reports and claims for the location and reports/escalates any major issues to the Operations Manager or Senior Operations Manager as appropriate.

Required Qualifications:

• High School Diploma or GED.
• Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties.
• Computer literate, knowledge of MS Word, MS Excel and Internet

Eligibility Requirements:

• Must have unrestricted authorization to work in US.
• Must be at least 18 years of age. If working at an off-airport location, you must be 21 years or older based on airport requirements.
• Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification, math test and background check.
• Must be willing to work Friday and Saturday overnight 11:00 pm to 7:00 am.
• Must be able to navigate through parking lot(s) and/or garages and must be able to assist customers in a timely manner; In some cases, may be required to travel up and down parking garage ramps in order to assist customers and address garage issues.
• Must possess hearing and vision faculties sufficient to perform essential functions.
• Depending on location needs or requirements, may be required to have a Valid Driver's License and submit to a MVR/Driving Record Check.

Benefits:

• $19
• 401(k)
• Comprehensive Medical/Dental/Vision (company subsidized)
• Free EAP