Customer Success Advocate: Grow Merchants, Great Benefits

Bankcard Services; Southfield Township (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) match up to 5%

Career growth opportunities

Paid Time Off

Comprehensive medical plan

Life insurance (100% company paid)

Paid maternity and paternity leave

Disability insurance (100% company paid)

Job summary

Bankcard Services is hiring a Customer Success Advocate in Southfield Township to support customers in navigating our services. You will engage with clients via phone, email, and chat to provide solutions and enhance their experience.

This role requires adaptability, problem-solving, and effective communication, with opportunities for career growth and excellent benefits including a comprehensive medical plan, 401(k) match, and paid time off.

Qualifications

• Ability to adapt quickly to changing priorities and customer needs.
• Interest in building technical skills.
• Comfortable with ambiguity and dynamic environments.

Responsibilities

• Develop deep knowledge of merchant services and credit card processing.
• Engage with customers to educate and resolve issues.
• Collaborate with internal teams to improve customer experiences.

Skills

Creative problem-solving

Self-motivated

Professional communication

Job description

Bankcard Services is hiring a Customer Success Advocate in Southfield Township to support customers in navigating our services. You will engage with clients via phone, email, and chat to provide solutions and enhance their experience.

This role requires adaptability, problem-solving, and effective communication, with opportunities for career growth and excellent benefits including a comprehensive medical plan, 401(k) match, and paid time off.