Customer Success Advocate — Custom Apparel

Level 10 Apparel; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive benefits package

Collaborative team environment

Opportunities for professional development

Free branded apparel

Job summary

A local custom apparel company in Cedar Rapids is looking for a Customer Support Representative. The ideal candidate should have over a year of customer service experience, excellent communication skills, and a positive attitude. You'll be the first point of contact for clients, guiding them through their custom branding journey and ensuring a smooth experience. The position offers a competitive hourly wage, a comprehensive benefits package, and a supportive team environment.

Qualifications

• 1+ year of experience in a fast-paced customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Highly organized and efficient in managing multiple tasks.
• Familiarity with common computer tools and CRM systems.
• Patient, empathetic, and positive attitude.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and chat.
• Guide customers through products and ordering solutions.
• Handle order processing and changes accurately.
• Collaborate with sales, design, and production teams.
• Proactively communicate order status and updates.
• Document all customer interactions accurately.
• Show customers how easy it is to work with Level 10.
• Resolve customer issues gracefully and effectively.

Job description

A local custom apparel company in Cedar Rapids is looking for a Customer Support Representative. The ideal candidate should have over a year of customer service experience, excellent communication skills, and a positive attitude. You'll be the first point of contact for clients, guiding them through their custom branding journey and ensuring a smooth experience. The position offers a competitive hourly wage, a comprehensive benefits package, and a supportive team environment.