Customer Support Representative

Level 10 Apparel; Cedar Rapids (IA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive benefits package

Collaborative team environment

Opportunities for professional development

Free branded apparel

Job summary

A local custom apparel company in Cedar Rapids is looking for a Customer Support Representative. The ideal candidate should have over a year of customer service experience, excellent communication skills, and a positive attitude. You'll be the first point of contact for clients, guiding them through their custom branding journey and ensuring a smooth experience. The position offers a competitive hourly wage, a comprehensive benefits package, and a supportive team environment.

Qualifications

• 1+ year of experience in a fast-paced customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Highly organized and efficient in managing multiple tasks.
• Familiarity with common computer tools and CRM systems.
• Patient, empathetic, and positive attitude.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and chat.
• Guide customers through products and ordering solutions.
• Handle order processing and changes accurately.
• Collaborate with sales, design, and production teams.
• Proactively communicate order status and updates.
• Document all customer interactions accurately.
• Show customers how easy it is to work with Level 10.
• Resolve customer issues gracefully and effectively.

Job description

Level 10 is the dynamic force in Eastern Iowa, transforming apparel into statements of pride and fandom. We’re not just about screen printing and embroidery; we aim to boost brand presence and help local legends look and feel their best. If you’re a natural connector who helps people showcase their passion, this is your next adventure.

Overview

Position Summary: Do you have a knack for making people feel heard, understood, and genuinely supported? Level 10 is searching for a superstar Customer Support Representative to be the friendly, helpful voice of our brand. You’ll be the crucial link for our diverse clients – from busy coaches coordinating team gear to company reps organizing employee apparel – ensuring their custom branding journey is smooth, easy, and always a win. If you’re passionate about problem-solving, love making a positive impact, and enjoy a vibrant team environment, jump in!

Key Responsibilities

• Be the welcoming first point of contact for all incoming customer inquiries via phone, email, and chat – ready to answer questions, provide updates, and solve challenges with a smile!
• Guide customers through our amazing products, decoration options, and various seamless ordering solutions (Bulk, Standard IFP, Express Store).
• Handle order processing, changes, and cancellations with precision, ensuring every detail is accurate for our production magic to happen.
• Collaborate like a champ with our sales, design, and production teams to keep orders flowing smoothly and guarantee client happiness from start to finish.
• Proactively communicate with customers about their order status, delivery timelines, and any necessary updates – keeping them informed every step of the way.
• Be a master of organization, accurately documenting all customer interactions so we can continuously provide top-notch service.
• Share your knowledge of Level 10’s proven process, showing customers just how easy it is to work with us and why we’re their ultimate custom apparel partner.
• Turn any challenge into an opportunity, handling feedback and concerns with grace and escalating issues when needed to ensure swift, satisfactory resolutions.

Qualifications

• 1+ year of experience in a fast-paced customer service or support role, where you consistently made customers happy.
• An amazing communicator – both verbally and in writing – with a natural ability to connect and build rapport.
• A detective-level problem-solver with an eagle eye for detail.
• Super organized and efficient – you can juggle multiple tasks without dropping the ball!
• Comfortable with common computer tools (like Microsoft Office) and ready to dive into our CRM system.
• A genuinely patient, empathetic, and positive attitude – you make people feel good!

What We Offer

• A competitive hourly wage.
• Comprehensive benefits package, including medical, dental, vision, and paid time off.
• A fun, collaborative, and incredibly supportive team environment where your contributions are truly valued.
• Opportunities for continuous learning and professional development – grow with us!
• Free, stylish Level 10 branded apparel to proudly wear daily – showcase our quality every day!
• The chance to be a vital part of client success, helping businesses and teams across Eastern Iowa (and our growing national accounts!) build incredible pride and passionate fandom.

Ready to be a customer champion? Apply today!