Customer Success & Sales Support Lead

I29sports; Orange City (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fantastic compensation packages

Flex scheduling for work/life balance

Job summary

CFpromo/I29 Sports in Orange City, IA, is seeking an experienced Customer Service / Sales Support Agent to join our fast-paced, multi-channel sales team. The role supports all sales and customer activities from initial contact through order delivery, working with internal teams to ensure world-class satisfaction and revenue growth.

The position can be part time or full time and offers a dynamic environment in a growing distributor of custom sporting goods and marketing services.

Qualifications

• Professionally communicate with customer and supplier representatives to obtain data and resolve questions or concerns.
• Researches and documents all information that may be required to complete a customer request.
• Obtains pricing for materials and components if needed by an account executive.
• Handling changes in sales order and communicating changes with the related departments.
• Coordinating with multiple departments for status on orders from relevant suppliers ensuring the delivery commitment to clients.
• Serve as internal sales support for pre-defined territory locations or sales person(s) to achieve or exceed assigned sales goal
• Work closely with the internal team members and outside sales force to insure high customer satisfaction, to drive territory coverage and maintain high customer experience levels.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Communicate changes in schedules to all relevant parties
• Fill requests for catalogs, information or samples for inside or outside account executives.
• Setup and maintain customer information as needed.

Responsibilities

• Ability to self-start and work as part of a team.
• Organized, self-disciplined and professional in demeanor.
• Excellent written and verbal communication skills.
• Demonstrate ability to prioritize and multitask
• Experience in the custom marketing/promotional products industry is desirable.
• Perform basic data entry and tracking of all orders under your responsibility.
• Strong computer skills are required, along with proficiency in Microsoft Office.

Skills

Communication skills

Self-motivation

Organization

Multitasking

Relationship building

Problem solving

Tools

Microsoft Office

CRM systems

Job description

CFpromo/I29 Sports in Orange City, IA, is seeking an experienced Customer Service / Sales Support Agent to join our fast-paced, multi-channel sales team. The role supports all sales and customer activities from initial contact through order delivery, working with internal teams to ensure world-class satisfaction and revenue growth.

The position can be part time or full time and offers a dynamic environment in a growing distributor of custom sporting goods and marketing services.