Customer Success Advocate — 9/80 Schedule + Sign-On Bonus

Pelco-Products,-Inc.; Edmond (OK); On-site; USD 31,000 - 44,000; Full time

Job summary

Pelco Solutions in Edmond, OK is seeking a Customer Success Specialist to be the first point of contact for customers seeking information on products, pricing, shipments, returns, and complaints. This full-time role supports Regional Sales Managers and Sr. Customer Success Specialists with routine tasks and order processing.

You'll provide timely shipment updates, answer customer inquiries, and help drive satisfaction through proactive, clear communication and cross-functional collaboration.

Qualifications

• High School Diploma or equivalent.
• 2+ years of customer service experience or equivalent combination.
• Preferred: experience in manufacturing / production.

Responsibilities

• Serve as the first point of contact for customers seeking product, pricing, shipments, returns, and complaints.
• Assist Regional Sales Managers and Sr. Customer Success Specialists with routine support.
• Process orders and provide updates on shipment status and order changes.
• Build trusted relationships and professional communications with customers.
• Support customer service improvement initiatives and resolve complaints by coordinating with internal teams.

Skills

Customer service

Communication

Time management

English language

Education

High School Diploma or equivalent

2+ years of customer service experience

Tools

Microsoft Office

Job description

Pelco Solutions in Edmond, OK is seeking a Customer Success Specialist to be the first point of contact for customers seeking information on products, pricing, shipments, returns, and complaints. This full-time role supports Regional Sales Managers and Sr. Customer Success Specialists with routine tasks and order processing.

You'll provide timely shipment updates, answer customer inquiries, and help drive satisfaction through proactive, clear communication and cross-functional collaboration.