Customer Success Advocate

Membrain Inc.; Georgia (VT); Remote; USD 60,000 - 80,000; Full time

Job summary

An exciting opportunity at a leading company in sales technology seeking a Customer Success Advocate. The role involves building strong relationships with customers, ensuring their success with the product, and proactively supporting their growth. Ideal candidates will have extensive experience in customer success or account management, and thrive in a dynamic and international work environment.

Benefits

Work from home

25 vacation days

100% coverage for health benefits

Access to 401(k) Savings Plan

Paid parental leave

Professional growth budget

Remote workspace allowance

Commission & bonus opportunities

Qualifications

• 3+ years in account management or customer success role.
• Experience with B2B customers.
• Excellent communication skills.

Responsibilities

• Onboard new customers effectively.
• Build relationships with stakeholders.
• Ensure customer satisfaction and account renewals.

Skills

Communication

Empathy

Proactivity

Job description

At Membrain, Customer Success is about focusing on our customers' long-term success by building trust-based relationships with key stakeholders and helping them realize their defined future outcomes with Membrain's help.

Our customers, who are based all over the world and who represent a wide range of industries, are looking to improve their sales results, scale their businesses, and overcome sales challenges.

As a Customer Success Advocate, your role is to play a significant role in providing our customers with all the conditions they need to be successful with Membrain.

Engage in proactive Customer Success efforts pertaining to implementation, training, adoption, retention, growth, renewal and satisfaction of Membrain

Successfully onboard new customers

Enable customer growth through proactive expansion strategies

Establish relationships as a trusted and strategic advocate with your customers and their partners to help ensure the continued value of Membrain is realized

Produce helpful enablement resources for our customers

Collaborate with the Customer Solutions team to ensure swift and professional responses to our customers

Collaborate with internal teams to continually improve our products and services

The output of your work:

Onboard new customers

Build meaningful relationships with key stakeholders for your customers and their partners

Renew your customers accounts

About You

You are:

At ease in dialogues with CEOs and sales leaders

Tech-savvy and very interested in technology and software

Comfortable navigating complexity

Always looking for personal growth and sharingour values

Highly professional with a strong work ethic

Fluent in English (verbal & written) - fluency in French or Spanish is a plus

Resident of the State of Georgia, Michigan or Ohio in the United States

You have:

3+ years of experience in an account management or customer success role

Experience working with B2B customers

Excellent communication skills, including the ability to communicate in a clear, goal-oriented way that leaves no room for interpretation

High empathy and a customer service attitude

Preferably, experience in B2B sales

An eagerness to always learn and become better than yesterday

Worked with CRMs and know why some suck

What it will look like

During the first30 days, you will:

Learn the foundation of why Membrain exists and how we serve our customers

Have a good grasp of how Membrain works as a product

Become familiar with the tools and platforms we use

Learn the product, market, competition, and customer challenges

Have had initial contact with most of your customers

After90 days, you will:

Explain to others what Membrain does and how it works

Have had contact with all team members

Have closed at least one renewal or expansion project

Aftera year, you will:

Know Membrain inside and out, tied to business benefits

Become a role model for new hires and help the team grow

Continually learn about all things needed to stay on top of your game

Meet the Team

What we offer

Dynamic market
The sales technology space is exploding, and you will work in a fast-paced market with plenty of innovation!

Ambitious team
You’ll work hard with our teams to deliver our brand promise: increased sales effectiveness for clients.

Work from home
By working from home, you'll be freed from the daily commute and can spend more quality time with your loved ones and your hobbies.

International work environment
You will collaborate daily with colleagues in North America and Europe using Zoom, Slack, and other online tools.

Growth
You’ll be getting both external and on-the-job training from your colleagues, and your career will grow along with the company.

Commission & bonus
You will earn additional income based on sold services and contract renewals, supporting our customers further in their journey.

25 vacation days per year - with 20 being mandatory
We believe in taking time off to come back rejuvenated, motivated, and with great ideas, which is why we want all our team members to take time off to wind down.

Health benefit
Healthcare systems work very differently in different parts of the world and in the US, we offer to cover 100% of your premium for medical, dental and vision benefits so taking care of your health isn't a source of worry.

Access to a 401(k) Savings Plan
We each make personal decisions when it comes to how we choose to save. Therefore, we offer access to a 401(k) savings plan if you choose to put some money aside for your older days.

Paid parental leave
What is more important than our children? We will ensure that you spend quality time with your newborn, compensated and stress-free.

Professional growth budget
We want to invest in activities that enable you to expand and grow your professional skills because we believe learning and being on top of your game is an important contribution to keeping Membrain a leader in its field.

Remote workspace allowance
As it can be challenging to work all the time from home, we are offering a monthly allowance that you can expense for accessing a workspace outside your home.

The "Think Big" day
Once a quarter, we want you to take a day off from your regular duties to freely think about one specific challenge and create ideas on how it could best be solved for the benefit of our customers.

From north to south, east to west, Membrain has thousands of happy clients all over the world.

The Platform for B2B Companies Committed to Growth