Bilingual English and Dine' Customer Service Advocate - Remote in NM

Freddie Mac; Albuquerque (NM); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare services organization is seeking customer service professionals. This remote opportunity offers flexible scheduling, comprehensive benefits, and a supportive environment focused on community health. Ideal candidates will have customer service experience, be bilingual, and possess strong problem-solving skills.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contributions

In-depth training program

Qualifications

• High School Diploma / GED or equivalent experience required.
• 2+ years of customer service or relevant experience needed.
• Bilingual in English and Dine' is essential.

Responsibilities

• Respond to customer inquiries and resolve issues on the first call.
• Educate customers on health care topics and benefit plan options.
• Contact care providers to assist customers with scheduling.

Skills

Customer service

Bilingual fluency

Problem-solving

Digital literacy

Education

High School Diploma / GED

Tools

Windows PC applications

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $31.63 per hour
- Comprehensive benefits package including equity stock purchase and 401k contributions
- Opportunity for career advancement and growth within the organization
- Work remotely from New Mexico with flexible scheduling options
- Supportive and collaborative work environment focused on community health
- In-depth training program provided to ensure success in the role

What to Expect (Job Responsibilities):
- Respond to and resolve customer service inquiries and issues on the first call, identifying the type of assistance needed
- Educate customers about consumer-driven health care topics and assist them in selecting the best benefit plan options
- Contact care providers on behalf of customers to assist with appointment scheduling
- Support customers in navigating online resources and encourage self-sufficiency in using digital tools
- Serve as a key support resource across multiple Medicaid markets

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 2+ years of customer service or relevant experience analyzing and solving issues
- Bilingual fluency in English and Dine'
- Experience with Windows PC applications and ability to navigate complex computer systems

How to Stand Out (Preferred Qualifications):
- Familiarity with medical terminology, health plan documents, or benefit plan design
- Experience in social work or health promotion, especially with vulnerable populations
- Sales or account management experience

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #BilingualJobs

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