Learner Success Advocate

Konsus, Inc. (Superside); United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is looking for a Learner Success Advocate - AI Workflow to support learners effectively. The role involves managing live sessions and tracking progress in a remote-first, fast-paced environment. Candidates should have experience in customer-facing roles and a strong interest in AI technologies.

Qualifications

• 2+ years in customer-facing, education, or coaching roles.
• Interest in AI technologies, particularly prompt engineering.
• Ability to explain concepts clearly and work autonomously.

Responsibilities

• Provide support via Slack, email, and Zoom.
• Moderate weekly live sessions and track learner progress.
• Manage logistics and engage with learners.

Skills

Customer-facing experience

Education or coaching

Knowledge of AI technologies

Autonomy

Communication skills

Tools

Slack

Zoom

Google Workspace

LMS platforms

CRM systems

Job description

A company is looking for a Learner Success Advocate - AI Workflow.

Key Responsibilities

• Serve as the primary point of contact for learners, providing support via Slack, email, and Zoom
• Moderate weekly live sessions, managing logistics and learner engagement
• Track learner progress, intervene with at-risk learners, and maintain organized documentation

Required Qualifications

• 2+ years in customer-facing, education, or coaching roles
• Solid knowledge of or strong interest in AI technologies, particularly prompt engineering
• Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems
• Ability to learn new tools and explain concepts clearly
• Confident working autonomously in a remote-first, fast-paced environment