Bilingual English and Spanish Customer Service Advocate - Remote in NM

Freddie Mac; Albuquerque (NM); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare services is offering a full-time customer support position with a competitive hourly pay. This role provides comprehensive training and remote work flexibility within New Mexico. Ideal candidates will have strong customer service experience, bilingual skills, and a passion for making a positive impact in healthcare.

Benefits

Comprehensive benefits package

401k contributions

Equity stock purchase options

Extensive 10-week paid training

Qualifications

• High School Diploma or equivalent experience required.
• Minimum 2+ years in customer service.
• Bilingual in English and Spanish needed.

Responsibilities

• Respond to and resolve customer inquiries on the first call.
• Guide customers on health care benefits and claims.
• Assist with appointment scheduling for care providers.

Skills

Bilingual (English and Spanish)

Customer service skills

Analytical skills

Education

High School Diploma / GED

Tools

Windows PC applications

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $31.63 per hour based on full-time employment
- Comprehensive benefits package including 401k contributions and equity stock purchase options
- Opportunity for career advancement and growth within the organization
- Fully remote work flexibility for candidates located in NM
- Extensive 10-week paid training program to ensure success in the role
- Supportive and collaborative work environment focused on making a positive impact in healthcare

What to Expect (Job Responsibilities):
- Respond to and resolve customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims
- Guide and educate customers on consumer-driven health care topics to help them choose the best benefit plans
- Contact care providers on behalf of customers to assist with appointment scheduling
- Support customers in navigating online resources and encourage self-sufficiency with digital tools
- Serve as a key support resource across multiple Medicaid markets

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Minimum 2+ years of customer service or relevant experience in analyzing and solving issues
- Bilingual fluency in English and Spanish
- Experience with Windows PC applications and the ability to learn new systems
- Ability to work full-time, Monday - Friday, with flexibility for occasional overtime

How to Stand Out (Preferred Qualifications):
- Familiarity with healthcare/insurance environments and medical terminology
- Experience in social work, behavioral health, or working with vulnerable populations
- Sales or account management experience

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #BilingualOpportunities

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