Associate Customer Advocate

Aptean; California (MO); Remote; USD 50,000 - 75,000; Full time

Job summary

A leading company is seeking a Customer Advocate to join its Renewals team to manage the annual renewals process. This role involves negotiating sales, collaborating cross-functionally to support customer needs, and advocating for the company's value proposition. Strong communication and organizational skills are essential as you work independently to meet customer inquiries and achieve renewal milestones.

Qualifications

• Motivated, goal-oriented, and able to work independently.
• Excellent organizational and deadline management skills.
• Understanding of business functions and contract negotiations is a plus.

Responsibilities

• Manage the annual renewals process and negotiate renewal sales.
• Collaborate with business leaders and fulfill customer requests.
• Track renewal activities and build strong customer relationships.

Skills

Communication

Organization

Problem-Solving

Critical Thinking

Tools

MS Office

CRM tools

Job description

Overview

Customer Advocate UK remote

About the Role

The Customer Advocate (CA) is a key contributor on the Renewals team. The CA will proactively manage the annual renewals process, leading all phases of the renewal lifecycle. This includes preparing, delivering, and negotiating renewal sales, revising assets, obtaining approvals, and managing paperwork.

The CA manages the renewal pipeline and collaborates with Business Leaders, Account Management, Fulfillment, Finance & Services to gather updates and feedback. They will also develop an understanding of customer pain points and identify opportunities to add value and modernize their business.

The CA assists in negotiating customer requests, advocates for the Aptean Value Proposition, and serves as the first point of contact for renewal inquiries via support channels. They work closely with the Renewals Analyst to ensure milestones are met and accounts are updated, manage negotiations with business leaders, and coordinate cross-functionally to resolve issues.

Additional responsibilities include tracking renewal activities, owning product lines or accounts, building strong customer relationships, providing feedback on renewal processes, and performing other duties as assigned.

About You

• Motivated, goal-oriented, and able to work independently
• Strong communication skills for presenting to senior levels and customers
• Excellent organizational and deadline management skills
• Understanding of business functions and contract negotiations is a plus
• Proficiency with MS Office and CRM tools
• Experience in critical thinking roles, analyzing issues, making decisions, and problem-solving independently
• Ability to identify improvements and support change initiatives

About Aptean

At Aptean, we aim to solve tomorrow’s challenges today with industry-specific software and exceptional customer service. We serve over 10,000 organizations across more than 20 industries and 80 countries, providing solutions for manufacturing, distribution, healthcare, biotech, and more. We are committed to diversity, equity, and inclusion, fostering a culture where all employees can succeed regardless of background.