Customer Service Specialist

Red7; Dallas (TX); On-site; USD 58,000 - 68,000; Full time

Job summary

Red7 is seeking a Customer Service Specialist in Dallas, Texas, to work directly with clients and ensure their business growth. The ideal candidate will excel in problem-solving and communication while fostering relationships throughout the organization.

Key responsibilities include engaging with the Customer Success team and monitoring product usage to identify improvement opportunities. Candidates should possess a Bachelor's or Associate degree along with strong interpersonal skills, and adaptability in a dynamic environment.

Qualifications

• Self-motivated, always curious, and consistently eager to learn.
• Proven problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Engage with the Customer Success team to advise of customer issues.
• Build and maintain excellent relationships with clients.
• Proactively monitor and track usage and product consumption gaps.

Skills

Problem-solving skills

Excellent communication skills

Self-motivated

Adaptability

Education

Bachelor's or Associate degree

Job description

Job Description

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with Red7 customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem‑solving, a consultative approach, and a deep and thorough knowledge of how Red7 works.

Salary range: $58,000 - $68,000 per year.

Responsibilities

Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.

Provide internal feedback on how Red7 can better serve our clients in the product roadmap for continuous improvement.

Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus‑driven decision‑making environments.

Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.

Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.

• Show composure, resilience, and flexibility in Red7’s fast‑paced, ever‑changing environment, and also as an internal advocate for evolving customer needs

Qualifications

Bachelor's or Associate degree preferred.

Self‑motivated, always curious, and consistently eager to learn.

Proven problem‑solving skills.

Excellent written and verbal communication skills.

Can take ownership of challenging scenarios and bring them to resolution.

Additional Information

All your information will be kept confidential according to EEO guidelines.