Customer Success & Adoption Specialist

G0549 Politico LLC; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

G0549 Politico LLC in Arlington, VA is seeking a Customer Engagement Specialist. The role emphasizes maximizing the customer experience through inbound support and outbound engagement initiatives for POLITICO Pro and E&E News subscribers.

Responsibilities include onboarding customers, monitoring engagement scores, and developing strong customer relationships. Ideal candidates should have 1-2 years of relevant experience and excellent communication skills.

Qualifications

• 1-2 years of professional experience in customer success, sales, business development, account management, or marketing.
• B.A./B.S. preferred.
• Excellent communication skills and a strong client-service ethic.

Responsibilities

• Handle inbound requests and technical troubleshooting for customers.
• Guide new customers through end-user customization and adoption processes.
• Track customer health scores, usage reports, and engagement rates.
• Collect and communicate customer feedback to improve product offerings.
• Develop strong relationships with end users to enhance retention.
• Leverage customer insights to uncover potential growth opportunities.

Skills

Customer success

Sales

Business development

Account management

Excellent communication skills

Client-service ethic

Education

B.A./B.S.

Job description

G0549 Politico LLC in Arlington, VA is seeking a Customer Engagement Specialist. The role emphasizes maximizing the customer experience through inbound support and outbound engagement initiatives for POLITICO Pro and E&E News subscribers.

Responsibilities include onboarding customers, monitoring engagement scores, and developing strong customer relationships. Ideal candidates should have 1-2 years of relevant experience and excellent communication skills.