Customer Engagement Specialist

G0549 Politico LLC; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

G0549 Politico LLC in Arlington, VA is seeking a Customer Engagement Specialist. The role emphasizes maximizing the customer experience through inbound support and outbound engagement initiatives for POLITICO Pro and E&E News subscribers.

Responsibilities include onboarding customers, monitoring engagement scores, and developing strong customer relationships. Ideal candidates should have 1-2 years of relevant experience and excellent communication skills.

Qualifications

• 1-2 years of professional experience in customer success, sales, business development, account management, or marketing.
• B.A./B.S. preferred.
• Excellent communication skills and a strong client-service ethic.

Responsibilities

• Handle inbound requests and technical troubleshooting for customers.
• Guide new customers through end-user customization and adoption processes.
• Track customer health scores, usage reports, and engagement rates.
• Collect and communicate customer feedback to improve product offerings.
• Develop strong relationships with end users to enhance retention.
• Leverage customer insights to uncover potential growth opportunities.

Skills

Customer success

Sales

Business development

Account management

Excellent communication skills

Client-service ethic

Education

B.A./B.S.

Job description

Customer Engagement Specialist

Location: Arlington, VA
Position is part of the Customer Success function of the Professional Subscriptions team and works closely with the Account Management team.

The role focuses on maximizing the customer experience by providing exceptional inbound support and executing outbound engagement initiatives to enhance product adoption and account health for POLITICO Pro and E&E News subscribers.

Responsibilities

• Support Inbound Customer Needs: Handle inbound requests and technical troubleshooting, ensuring that customers' issues are addressed swiftly and efficiently.
• Onboard Customers: Guide new customers through end‑user customization and adoption processes, facilitating a seamless transition to the platform.
• Monitor Engagement: Track customer health scores, usage reports, and engagement rates to proactively identify opportunities for improvement.
• Steward Feedback: Collect and communicate customer feedback to internal teams, ensuring that insights are used to improve product offerings.
• Build Customer Relationships: Develop and nurture strong relationships with end users to enhance retention and promote long‑term engagement.
• Identify Growth Opportunities: Leverage research and customer insights to uncover potential opportunities for account growth, providing recommendations to internal teams to support strategic expansion efforts.

Qualifications

• 1-2 years of professional experience in customer success, sales, business development, account management, or marketing (internship and externship roles included).
• B.A./B.S. preferred.
• Excellent communication skills and a strong client‑service ethic.