Customer Success & Accounts Specialist

CryptoGex; Inglewood (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Company Holidays

Training & Development

Career Growth

Collaborative Culture

Job summary

CryptoGex in Inglewood, CA is seeking a Customer Account Representative to manage client accounts, provide ongoing support, and serve as the main contact for inquiries. The role requires excellent communication, attention to detail, and dedication to delivering outstanding customer service.

The ideal candidate will have a high school diploma (associate's or bachelor's preferred but not required) and strong written and verbal communication skills, with proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent.
• Associate's or Bachelor's degree preferred but not required.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Build and maintain positive relationships with customer accounts
• Respond to client inquiries by phone, email, and in person
• Update and maintain accurate customer account records
• Prepare account reports and maintain documentation
• Monitor customer satisfaction and follow up on outstanding requests
• Support account retention by providing responsive and professional service

Skills

Communication skills

Organizational abilities

Team collaboration

Education

High school diploma or equivalent

Associate's/Bachelor's degree preferred

Tools

Microsoft Office

Job description

CryptoGex in Inglewood, CA is seeking a Customer Account Representative to manage client accounts, provide ongoing support, and serve as the main contact for inquiries. The role requires excellent communication, attention to detail, and dedication to delivering outstanding customer service.

The ideal candidate will have a high school diploma (associate's or bachelor's preferred but not required) and strong written and verbal communication skills, with proficiency in Microsoft Office.