Customer Service Representative

EagleMeet; Columbus (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid training

Full-time employment

Opportunities for career growth

Professional development and mentoring

Supportive team environment

Opportunities to advance within the公司

Job summary

EagleMeet in Columbus, OH is seeking a Customer Service Representative to support client relationships and provide reliable assistance throughout the customer experience.

You will respond to inquiries by phone, email, and other approved channels, document interactions, and coordinate with internal teams to ensure requests are handled promptly and professionally. This full-time role offers paid training and opportunities for growth within a supportive team.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Professional, customer-focused attitude.
• Good organizational skills and attention to detail.
• Ability to manage multiple inquiries and prioritize tasks.
• Basic computer skills, including email, spreadsheets, and data entry.

Responsibilities

• Respond to customer inquiries by phone, email, and other approved communication channels.
• Document customer interactions and maintain organized records.
• Follow up on inquiries and help resolve routine customer concerns.
• Communicate with internal team members to ensure customer requests are handled appropriately.
• Assist with scheduling, appointment confirmations, and customer information updates.
• Help identify recurring customer concerns and share feedback with the appropriate team.

Skills

Verbal communication

Written communication

Organization

Attention to detail

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

Email

Spreadsheets

Data entry

Job description

About EagleMeet

EagleMeet is an event services company that supports corporate conferences, brand activations, networking experiences, and community events. We are looking for a Customer Service Representative to help maintain positive client relationships and provide reliable support throughout the customer experience.

Position Overview

The Customer Service Representative will respond to customer inquiries, provide accurate information about services, maintain customer records, and coordinate with internal team members to help address client needs. The ideal candidate is professional, organized, and communicates effectively in a customer-focused environment.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other approved communication channels.
• Document customer interactions and maintain organized records.
• Follow up on inquiries and help resolve routine customer concerns.
• Communicate with internal team members to ensure customer requests are handled appropriately.
• Assist with scheduling, appointment confirmations, and customer information updates.
• Help identify recurring customer concerns and share feedback with the appropriate team.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Professional, customer-focused attitude.
• Good organizational skills and attention to detail.
• Ability to manage multiple inquiries and prioritize tasks.
• Basic computer skills, including email, spreadsheets, and data entry.

Benefits

• Paid training
• Full-time employment
• Opportunities for career growth
• Professional development and mentorship
• Supportive team environment
• Opportunities to advance within the company