Customer Success & Accounts Coordinator

Sigma Connectivity: Tooling Dynamics; York (York County); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Paid time off allowances

Employee Assistance Program

Competitive pay

Job summary

Sigma Engineered Solutions is seeking a Customer Service Representative to act as the primary contact for assigned customer accounts and to drive proactive account management. You will lead QBRs, monitor performance metrics, and coordinate with Sales, Production, Planning, Engineering, Quality, Procurement, and Shipping to meet customer requirements and support objectives.

The ideal candidate combines strong relationship skills with data analysis to drive improvements in customer satisfaction,

Qualifications

• Bachelor's degree in Business or related field (preferred).
• 3–5 years of experience in customer service, account management, or related roles.
• Strong communication and relationship-building skills.
• Experience with ERP systems and customer reporting tools.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Develop and maintain strong customer relationships through regular communication.
• Lead Quarterly Business Reviews (QBRs) and present customer performance metrics.
• Coordinate order changes, expedites, and delivery commitments.
• Monitor and communicate customer requirements to internal teams.
• Support new product launches and customer implementations.
• Prepare customer reports and business review presentations.
• Identify opportunities to improve service, quality, and delivery.
• Collaborate with Sales, Production, Planning, Engineering, Quality, and Logistics.

Skills

Customer service

Communication

Data analysis

Cross-functional collaboration

Project coordination

Problem solving

Education

Bachelor's degree in Business or related field

Tools

ERP systems

Microsoft Office

Excel

PowerPoint

Job description

Sigma Engineered Solutions is seeking a Customer Service Representative to act as the primary contact for assigned customer accounts and to drive proactive account management. You will lead QBRs, monitor performance metrics, and coordinate with Sales, Production, Planning, Engineering, Quality, Procurement, and Shipping to meet customer requirements and support objectives.

The ideal candidate combines strong relationship skills with data analysis to drive improvements in customer satisfaction,