Customer Success & Account Manager – Packaging

StandFast Group; Carol Stream (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

StandFast Packaging in Carol Stream, IL is seeking an experienced Customer Service Representative/Account Manager to support Sales, Production and Shipping. The role emphasizes maintaining strong customer relationships, accurate order processing and pricing management within Amtech and related systems.

You will collaborate with Sales and Finance to set up accounts and ensure timely responses, quotes, and resolutions while delivering an excellent customer experience.

Qualifications

• High School diploma or equivalent required.
• Minimum of 2+ years of customer service experience.
• Strong verbal and written communication skills.

Responsibilities

• Assist Sales team by maintaining accounts and developing strong customer relationships to support and promote opportunities.
• Provide timely, accurate responses to customer inquiries and Quotations.
• Set up new accounts and update existing accounts with Sales and Finance teams.
• Process orders with accuracy and perform quality checks for new and repeat items.
• Maintain pricing and customer files in internal systems.

Job description

StandFast Packaging in Carol Stream, IL is seeking an experienced Customer Service Representative/Account Manager to support Sales, Production and Shipping. The role emphasizes maintaining strong customer relationships, accurate order processing and pricing management within Amtech and related systems.

You will collaborate with Sales and Finance to set up accounts and ensure timely responses, quotes, and resolutions while delivering an excellent customer experience.