Senior AI Adoption & Customer Success Leader

Relativity; Washington (District of Columbia); Híbrido; USD 82.000 - 124.000; Jornada completa

Descripción de la vacante

Relativity in Washington, DC is seeking a Senior Customer Success Manager to own outcomes for a portfolio of large enterprise accounts and drive AI-enabled adoption of the aiR Suite. You will act as a strategic consultant, shaping workflows and governance to deliver measurable ROI.

You’ll lead multi-use case adoption, build executive relationships, and coach peers while collaborating across product, sales, and enablement to ensure renewed success and expansion across the account lifecycle.

Formación

• Experience in legal technology, eDiscovery, litigation support, or a regulated workflow environment.
• 5-8 years in Customer Success, Consulting, or Account Management with enterprise relationships.
• Ability to present data-backed ROI narratives to executive audiences.
• Experience leading cross-functional initiatives without formal authority.

Responsabilidades

• Own outcomes end-to-end with outcome-driven account plans linked to business objectives.
• Manage health score across ROI, adoption, utilization, and engagement with YoY improvement.
• Lead multi-use case adoption and drive ROI across platform depth.
• Lead AI adoption and change management, including governance and defensibility.
• Build executive relationships and conduct tailored business reviews.

Conocimientos

Customer Success

Executive presence

Strategic planning

Change management

AI adoption

Cross-functional leadership

Data-driven ROI

C-suite communication

Herramientas

Gainsight

Salesforce

Descripción del empleo

Relativity in Washington, DC is seeking a Senior Customer Success Manager to own outcomes for a portfolio of large enterprise accounts and drive AI-enabled adoption of the aiR Suite. You will act as a strategic consultant, shaping workflows and governance to deliver measurable ROI.

You’ll lead multi-use case adoption, build executive relationships, and coach peers while collaborating across product, sales, and enablement to ensure renewed success and expansion across the account lifecycle.