Head of Customer Success & Growth

Behaviorally; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Performance incentives

Unlimited PTO

Job summary

Behaviorally is seeking a results-oriented leader to shape client strategies and drive growth. As a team leader, you will set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence.

This role offers strategic impact with senior clients from top CPG brands, a collaborative culture, leadership development opportunities, and a hybrid work model with incentives and unlimited PTO.

Qualifications

• 6+ years in market research, customer success, or client-facing roles.
• Proven ability to manage complex client relationships with measurable business impact.
• Strong grasp of research methodologies (Quant, Qual, AI).
• Excellent communication and presentation skills with a commercial mindset.

Responsibilities

• Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
• Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
• Contribute to the development of strategic account plans and a strong proposal pipeline across Behaviorally's product suite (including Quant, Qual, and AI-enabled solutions).
• Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
• Translate findings into compelling narratives that inform high-level business decisions.
• Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
• Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
• Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.

Skills

Client relationships

Research methods

Team leadership

Communication skills

Curiosity

Fast-paced environment

Job description

Behaviorally is seeking a results-oriented leader to shape client strategies and drive growth. As a team leader, you will set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence.

This role offers strategic impact with senior clients from top CPG brands, a collaborative culture, leadership development opportunities, and a hybrid work model with incentives and unlimited PTO.