Customer Strategy Lead — Equity & Growth

Assembled; New York (NY); In loco; USD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Stock options

Benefits package

Descrizione del lavoro

Assembled is seeking a Customer Strategist to own customer relationships, drive renewals and expansion, and translate customer data into strategic recommendations. You’ll work with executives and operators to forecast demand, manage staffing, and optimize AI-enabled workflows across a growing portfolio.

You’ll collaborate with Product, Engineering, Sales, and leadership to shape the post-sales experience, define expansion plans, and bring customer insights into product decisions.

Mansioni

• Own the customer relationship and the results across a portfolio of customers, driving renewals and expansion.
• Turn data into actionable recommendations by analyzing customer operations, product usage, and performance data.
• Bring complex initiatives to life by coordinating across Product, Solutions, and Sales teams to deliver projects from idea to execution.
• Help customers unlock capabilities by leading trainings and business reviews that connect product adoption to measurable business results.
• Shape account expansion strategy and bring customer insights into product decisions to improve the customer journey.

Descrizione del lavoro

Assembled is seeking a Customer Strategist to own customer relationships, drive renewals and expansion, and translate customer data into strategic recommendations. You’ll work with executives and operators to forecast demand, manage staffing, and optimize AI-enabled workflows across a growing portfolio.

You’ll collaborate with Product, Engineering, Sales, and leadership to shape the post-sales experience, define expansion plans, and bring customer insights into product decisions.