Customer Experience Manager

StaffGreat.com; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation support

Job summary

StaffGreat.com in Austin, TX is seeking a Customer Experience Manager to own the post-sale function from the ground up for a fast-growing fintech startup. You’ll partner with CFOs and finance teams, define health metrics, lead renewals and expansions, and translate customer feedback into product improvements, building scalable CX playbooks as the company scales.

Ideal candidates have 1–4 years in management consulting or investment banking, strong financial fluency, and comfort presenting

Qualifications

• 1 to 4 years in management consulting or investment banking.
• Strong financial acumen including DSO, AP/AR, cash flow.
• Experience presenting data-driven insights to senior finance stakeholders.
• Translate usage metrics into ROI narratives for finance leaders.

Responsibilities

• Own a portfolio of customers end-to-end—from onboarding through renewal and expansion
• Build trusted relationships with CFOs, controllers, and day-to-day users
• Define and track customer health metrics and proactively address risks
• Lead renewals and identify expansion opportunities using data and relationship insights
• Act as the voice of the customer, translating feedback into product improvements
• Build scalable playbooks, templates, and systems to improve CX as the company grows

Skills

Financial fluency

Data-driven storytelling

Stakeholder communication

Startup environment

Education

Experience in management consulting or investment banking

Job description

Our client, an AI-driven fintech startup, is seeking a Customer Experience Manager to own and build the post-sale function from the ground up.

This is a foundational role at a fast-growing company transforming accounts receivable for B2B distributors. You’ll partner closely with CFOs and finance teams, drive measurable ROI, and shape how customer success scales.

What You’ll Do

• Own a portfolio of customers end-to-end—from onboarding through renewal and expansion
• Build trusted relationships with CFOs, controllers, and day-to-day users
• Define and track customer health metrics (adoption, engagement, financial outcomes) and proactively address risks
• Lead renewals and identify expansion opportunities using data and relationship insights
• Act as the voice of the customer, translating feedback into actionable product improvements
• Build scalable playbooks, templates, and systems to improve CX as the company grows

What They’re Looking For

• 1 to 4 years in management consulting or investment banking
• Financial fluency: understands DSO, AP/AR workflows, cash flow, and month- end close
• Experience presenting data-driven insights to senior finance stakeholders (CFOs, controllers)
• Builds data- driven presentations and ROI narratives — can translate usage metrics into business outcomes for finance leaders
• AI-native: actively uses Claude/ChatGPT/Lovable daily with established personal workflows
• High ownership, proactive, and thrives in early-stage environments
• Strong communication skills—clear, thoughtful, and adaptable to different audiences
• Prior startup experience (Seed–Series B) is much preferred

RELOCATION SUPPORT