Customer Storytelling & Programs Lead

Amazon; Seattle (WA); On-site; USD 83,000 - 141,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. in Seattle is seeking a Customer Marketing Manager who will own the end-to-end lifecycle of customer storytelling, from identifying stories to amplifying them across channels.

You will collaborate with product marketing, industry marketing, PR, content teams, campaigns, demand generation, and account teams to ensure strategic alignment and high-quality storytelling at scale. The ideal candidate has a passion for customer-centric storytelling, the ability to transform

Qualifications

• 4+ years of professional non-internship marketing experience.
• Experience using data and metrics to drive improvements.
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables).
• Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion.
• Experience producing marketing promotional material for Owned & Operated channels.

Responsibilities

• Own the end-to-end lifecycle of customer references from identifying and vetting customer stories against strategic criteria to recommending top candidates for campaigns, keynotes, and media opportunities.
• Curate and manage priority customer stories by product, industry, and strategic theme; brief executives and enable stakeholder teams with ready-to-use reference materials.
• Design and execute promotion plans for customer assets in partnership with video, social, web, and campaign teams.
• Champion internal platform adoption for customer reference management; define requirements for platform improvements; ensure stories are logged, searchable, and accessible.

Skills

Marketing campaigns

Cross-functional collaboration

Storytelling

Data analysis

Tools

Excel

Tableau

Marketo

Salesforce

Job description

Amazon Web Services, Inc. in Seattle is seeking a Customer Marketing Manager who will own the end-to-end lifecycle of customer storytelling, from identifying stories to amplifying them across channels.

You will collaborate with product marketing, industry marketing, PR, content teams, campaigns, demand generation, and account teams to ensure strategic alignment and high-quality storytelling at scale. The ideal candidate has a passion for customer-centric storytelling, the ability to transform