Customer Story Operations Lead

Leadout Capital; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Tableau is seeking a Customer Marketing Senior Analyst to build and scale enterprise customer stories, sourcing and publishing success narratives that showcase Tableau as a leader in analytics. You will operate as the engine driving story proof across programs and channels.

You will partner with Sales, Product Marketing, Campaigns, Web, Social, and Events to embed customer proof in webinars, decks, and digital channels, while managing approvals and maintaining a high-velocity, well-tagged

Qualifications

• 3 to 5+ years of experience in customer marketing, product marketing, content operations, or marketing program management (B2B SaaS preferred).
• Proven ability to build, manage, and optimize content intake, review, and approval workflows to maintain a steady, high-velocity operational pipeline.
• Strong understanding of how customer proof is packaged and activated across go-to-market channels—webinars, digital campaigns, web/social, sales enablement, and flagship events.
• Exceptional written and verbal communication skills with the ability to lead meetings, drive alignment, and follow up clearly.

Responsibilities

• Own Customer Story Operations: Lead day-to-day operations to source, track, and publish enterprise customer proof stories across all formats with the right mix of product, industry, and solution focus.
• Build, automate, and optimize intake, routing, and approval workflows to maintain a predictable, high-velocity customer story pipeline.
• Partner with Sales, Product Marketing, Campaigns, Web, Social, and Event teams to strategically integrate customer proof across webinars, pitch decks, digital channels, and flagship events.
• Navigate complex review processes across account managers, legal teams, and customer executives, proactively clearing bottlenecks.
• Monitor story placement across channels, deliver pipeline reporting to team leaders, and ensure assets are tagged and organized for GTM discovery.
• Ensure a continuous feed of verified customer stories to power flagship marketing programs and GTM revenue drivers.

Skills

Customer marketing

Operations & workflows

GTM channels

Stakeholder management

Communication

Tools

Tableau

Excel

Job description

Tableau is seeking a Customer Marketing Senior Analyst to build and scale enterprise customer stories, sourcing and publishing success narratives that showcase Tableau as a leader in analytics. You will operate as the engine driving story proof across programs and channels.

You will partner with Sales, Product Marketing, Campaigns, Web, Social, and Events to embed customer proof in webinars, decks, and digital channels, while managing approvals and maintaining a high-velocity, well-tagged