Office Home Medical Equipment Coordinator

HealthPartners; Minnesota; Hybrid; USD 42,000 - 56,000; Full time

Job summary

HealthPartners is seeking an Office Home Medical Equipment Coordinator to join our team. The role focuses on coordinating administrative workflows for HME patients and supporting customer service, clinical, and billing functions.

The position requires strong data entry skills, knowledge of EHR systems, and the ability to manage phone calls and coordinate multiple tasks in a fast-paced environment.

Qualifications

• One or more years of sales customer service experience in a durable medical equipment or business environment with high service standards required.
• High school diploma/GED, associates or bachelor's degree.
• Advanced knowledge of medical customer service and electronic health record systems is beneficial.

Responsibilities

• Coordinate administrative workflows and clerical tasks for Home Medical Equipment patients.
• Support customer service, clinical, and billing functions for HME.
• Manage and triage department phone calls and coordinate projects.

Skills

Customer service

Data entry

Analytical skills

Microsoft Office

Phone support

Multitasking

Education

High school diploma

Associate degree

Bachelor's degree

Tools

EHR software

Job description

Office Home Medical Equipment Coordinator

RHSC is looking to hire a Office Home Medical Equipment Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Work Schedule:

8:30AM - 5:00PM, Monday - Friday, possible Saturday mornings

Required Qualifications:

• Education:

  • High school diploma/GED, associates or bachelor's degree

• Experience:

  • One or more years of sales customer service experience in a durable medical equipment or business environment with high service standards required.

• Knowledge, Skills, and Abilities:

  • Analytical, data entry and mathematical ability

  • Moderate computer working knowledge (i.e., Windows, Word, Excel, and Outlook)

  • Ability to multitask and coordinate projects

  • Experience managing customer service issues via telephone

  • Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable

Preferred Qualifications:

• Education:

  • Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.

• Experience:

  • Four (4) years clerical/data entry experience preferred. Prefer previous medical and customer service experience at a Durable Medical Equipment company. Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred. Sales and customer service training a plus.

• Licensure/ Registration/ Certification:

  • Basic Life Support (BLS) certification preferred.

• Knowledge, Skills, and Abilities:

  • Knowledge of the medical customer service is beneficial

  • Advanced working knowledge of electronic medical record systems

  • Phone customer services skills

  • Advanced computer working knowledge (i.e., Word, Excel, and Outlook)