Customer Specialist I: Auto Support & First-Call Resolution

DealerOn, Inc.; EUA; Teletrabalho; USD 44 000 - 52 000; Tempo integral

Resumo da oferta

DealerOn, Inc. seeks a Customer Specialist I to deliver exceptional support by answering inbound calls, creating and managing cases in Salesforce, and resolving issues with a focus on first-call resolution.

This role requires a proactive, customer-first professional who can effectively support both internal and external clients across multiple channels, ensuring issues are resolved accurately and within service level expectations.

Qualificações

• 2+ years of customer service experience in a call center environment or 2+ years of technical support delivery experience.
• 1+ years of Automotive industry experience
• Strong phone etiquette
• Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud.

Responsabilidades

• Answer inbound calls from customers while meeting service level and performance goals.
• Manage incoming support tickets, provide updates and callbacks, triage as needed.
• Demonstrate ownership, research and resolve inquiries with first-call resolution.
• Use internal knowledge base to provide accurate resolutions and information.
• Meet and strive to exceed departmental performance goals in quality, production and schedule adherence.

Conhecimentos

Customer service

Phone etiquette

Multitasking

Ferramentas

Salesforce Service Cloud

MS Office

Descrição da oferta de emprego

DealerOn, Inc. seeks a Customer Specialist I to deliver exceptional support by answering inbound calls, creating and managing cases in Salesforce, and resolving issues with a focus on first-call resolution.

This role requires a proactive, customer-first professional who can effectively support both internal and external clients across multiple channels, ensuring issues are resolved accurately and within service level expectations.