Customer Specialist

Creative Financial Staffing, LLC; La Vergne (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

3 weeks PTO

401k match

Job summary

Creative Financial Staffing, LLC seeks a Customer Specialist in LaVergne, TN. This permanent on-site role focuses on collections activities, customer communications, and delinquency reduction, with a salary up to $60,000 and a strong work/life balance.

You'll handle calls, emails, texts, and payments, monitor accounts, and support Accounts Receivable and Credit & Collections operations. Three weeks of PTO to start and 401(k) match are offered in a positive, low-stress environment.

Qualifications

• Experience working with customers and comfortable with Excel.
• Steady job history (no hopping).
• Ability to work on-site in LaVergne, TN.

Responsibilities

• Handle collections with customers via calls, emails, texts, and payment applications; monitor accounts and work to reduce delinquency.
• Process credit card payments, Zelle, EFS, and COMchecks.
• Follow up on past-due accounts, document interactions, and escalate problems when needed.
• Reconcile accounts, research discrepancies, process refunds/adjustments, and maintain documentation.
• Maintain strong customer and internal relationships and support AR and Credit & Collections operations.

Skills

Customer interactions

Communication

Tools

Excel

Job description

Customer Specialist – Up to $60,000 – LaVergne – Work/Life Balance – 3 Weeks PTO to Start – Permanent Direct Hire

Our client, a trucking industry leader for over 20 years, is seeking a Customer Specialist. Work/life balance with flexible starting times. On-site in LaVergne, TN. Excellent benefits, including 401k match and three weeks of PTO to start. Low-stress collections, as most clients pay on time. Positive culture with long-tenured employees. The salary is up to $60,000.

Overview of the Customer Specialist:

• The Customer Specialist will work with customers on collections, including customer calls, emails, texts, payment applications, account monitoring, and delinquency reduction.
• Process credit card payments, Zelle, EFS, and COMchecks.
• Conduct follow‑ups on past‑due accounts, document customer interactions, and escalation problem accounts when needed.
• Reconcile accounts, research and resolve discrepancies, process refunds/adjustments, and handle documentation.
• Maintain strong customer and internal relationships and perform additional tasks supporting Accounts Receivable and Credit & Collections operations.

Preferred Qualifications for the Customer Specialist:

• Experience working with customers and comfortable with Excel
• Steady job history (no hopping)
• Ability to work on-site in LaVergne, TN

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