Credit Specialist - Administration

SouthernCarlson; Baltimore (MD); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Collaborative family culture

Career growth opportunities

Health, Dental, Vision

401(k) with Company Match

Paid Time Off and Holidays

Job summary

SouthernCarlson in Baltimore, MD is seeking a Credit Specialist to manage collections for assigned accounts and locations. You will coordinate invoice collections, resolve balance issues, and maintain strong relationships with customers and internal teams.

This hourly role is based on experience and offers a collaborative family culture plus growth opportunities. Strong Excel skills and keen attention to detail are essential to succeed.

Qualifications

• 2+ years of experience in collections and customer service.
• Background in the construction industry (preferred).
• Familiarity with accounts receivable and finance policies.
• Strong analytical and problem-solving skills.
• Ability to multitask and work independently with minimal supervision.
• Proficiency in Microsoft Excel and other Microsoft Office software.
• Self-starter with high attention to detail.

Responsibilities

• Coordinate invoice collections and resolve customer account issues
• Work independently to ensure customer accounts remain within agreed terms
• Analyze delinquent accounts and initiate collection efforts based on due date and dollar amount
• Improve receivable turnover through proactive follow-up and communication
• Collaborate with branches and sales reps to align on collection strategies
• Maintain strong, positive relationships with customers and internal stakeholders
• Escalate financial concerns or risks to management as needed

Skills

Collections experience

Customer service

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Credit Specialist

Location: Baltimore, MD
Schedule: Monday – Friday
Compensation: Hourly; based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

At SouthernCarlson, we’re more than a supplier—we’re a service-driven partner focused on building long-term relationships and delivering results. Join us, and be part of a team that values excellence, urgency, and relentless improvement.

About the Role

As a Credit Specialist, you will be responsible for collecting and resolving outstanding balances for assigned accounts and locations. Your role will be essential in ensuring we meet our collection goals while maintaining strong relationships with internal teams and external customers.

Key Responsibilities

• Coordinate invoice collections and resolve customer account issues
• Work independently to ensure customer accounts remain within agreed terms
• Analyze delinquent accounts and initiate collection efforts based on due date and dollar amount
• Improve receivable turnover through proactive follow-up and communication
• Collaborate with branches and sales reps to align on collection strategies
• Maintain strong, positive relationships with customers and internal stakeholders
• Escalate financial concerns or risks to management as needed

You May Be a Great Fit If You Have:

• High school diploma or GED (required)
• 2+ years of experience in collections and customer service
• Background in the construction industry (preferred)
• Familiarity with accounts receivable and finance policies
• Strong analytical and problem-solving skills
• Ability to multitask and work independently with minimal supervision
• Proficiency in Microsoft Excel and other Microsoft Office software
• Self-starter with high attention to detail

Why You’ll Love It Here

• Competitive Compensation – Competitive hourly rate
• Collaborative Family Culture – Team-first environment built on trust and respect
• Career Growth Opportunities – We promote from within and support long-term success
• Comprehensive Benefits:

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off and Holidays

Our Core Values – OUR PROMISE MEANS MORE™

• Respect – We build relationships on trust, collaboration, and kindness while taking the time to learn, grow, and celebrate wins together.
• Integrity – We go above and beyond to help customers and employees and do what’s right to resolve issues.
• Teamwork – We support and encourage one another while working together to deliver a top-notch customer experience.
• Family Environment – We’re a nationwide company with a local, family-like feel at every branch.