Customer Solutions & Upsell Specialist

Imperial Brady; Hartford (VT); On-site; USD 49,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Job summary

Imperial Brady is seeking a Customer Solutions Representative to manage orders, resolve issues, and drive cross-selling initiatives. The role emphasizes customer-centric service and close collaboration with sales and success teams.

The position requires at least 1 year in customer service, strong communication, and proficiency with CRM tools. It offers a competitive hourly wage and a comprehensive benefits package as described in the description.

Qualifications

• At least 1 year of Customer Service experience.
• Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills.
• Proficiency with CRM software and other customer support tools.
• Keen attention to detail and accuracy in handling data and documentation.
• A proactive nature with strong problem-solving skills.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Customer-centric with a focus on delivering exceptional service.
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone.

Responsibilities

• Engage with customers through various communication channels to manage orders and ensure seamless order fulfillment.
• Identify and resolve order issues and engage in cross-selling or upselling initiatives.
• Maintain positive customer relationships to encourage loyalty and repeat business.
• Collaborate with Customer Success and Sales teams to ensure a seamless experience.

Skills

Customer Service

Communication

Problem-solving

Time management

Teamwork

Detail-oriented

Independent & collaborative

Customer-centric

Tools

CRM software

Job description

Imperial Brady is seeking a Customer Solutions Representative to manage orders, resolve issues, and drive cross-selling initiatives. The role emphasizes customer-centric service and close collaboration with sales and success teams.

The position requires at least 1 year in customer service, strong communication, and proficiency with CRM tools. It offers a competitive hourly wage and a comprehensive benefits package as described in the description.