Customer Solutions & Support Specialist

RXinsider LTD.; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Cencora is seeking a Customer Service professional to support AmerisourceBergen distribution services in the US. The role focuses on prioritizing inquiries, resolving issues, and ensuring accurate case handling within established workflows.

A high school diploma and 2+ years in related service roles are required, with certifications preferred. Responsibilities include thorough data reviews, clear handoffs, audit-ready documentation, and ongoing process improvements.

Qualifications

• 2+ years of experience in customer service, customer support, contact center operations, help desk support, order or case management, or related operational support.
• Certification in customer service, IT service management, contact center operations, or healthcare administration preferred.

Responsibilities

• Maintains a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet service-level and quality targets.
• Resolves routine and selected non-routine customer issues by applying established policies, procedures, knowledge articles, and system workflows.
• Reviews customer, order, account, or case information to validate completeness, identify discrepancies, and correct or route issues with clear supporting notes.
• Communicates with customers and internal partners to obtain missing information, provide status updates, confirm next steps, and complete accurate handoffs.
• Records case actions, outcomes, and required documentation in designated systems to support audit readiness, service continuity, and reporting accuracy.
• Uses standard reports, checklists, and data points to identify recurring errors or service gaps and implements minor process or template improvements within approved guidelines.
• Escalates atypical, high-risk, or complex issues with a clear summary of the problem, actions taken, and recommended next steps.

Skills

Customer service experience

Customer service certification

Education

High School Diploma/GED

Job description

Cencora is seeking a Customer Service professional to support AmerisourceBergen distribution services in the US. The role focuses on prioritizing inquiries, resolving issues, and ensuring accurate case handling within established workflows.

A high school diploma and 2+ years in related service roles are required, with certifications preferred. Responsibilities include thorough data reviews, clear handoffs, audit-ready documentation, and ongoing process improvements.