Customer Solutions & Support Specialist

myhrabc; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Training and development programs

Mentorship programs

Volunteer activities

Job summary

Cencora in the United States is seeking a customer service professional to support its AmerisourceBergen distribution services. The role focuses on handling inquiries, resolving routine issues, and coordinating with internal teams to ensure accurate information and timely handoffs.

You'll use established policies and knowledge articles to assist customers, update case records, and contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.

Qualifications

• 2+ years of experience in customer service, customer support, contact center operations, help desk support, order or case management, or a related operational support field required.
• Certification in customer service, IT service management, contact center operations, or healthcare administration preferred.

Responsibilities

• Maintains a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet service-level and quality targets.
• Resolves routine and selected non-routine customer issues by applying established policies, procedures, knowledge articles, and system workflows.
• Reviews customer, order, account, or case information to validate completeness, identify discrepancies, and correct or route issues with clear supporting notes.
• Communicates with customers and internal partners to obtain missing information, provide status updates, confirm next steps, and complete accurate handoffs.
• Records case actions, outcomes, and required documentation in designated systems to support audit readiness, service continuity, and reporting accuracy.
• Uses standard reports, checklists, and data points to identify recurring errors or service gaps and implements minor process or template improvements within approved guidelines.
• Escalates atypical, high-risk, or complex issues with a clear summary of the problem, actions taken, and recommended next steps.

Skills

Customer service

IT service management

Help desk

Education

High School Diploma/GED

Job description

Cencora in the United States is seeking a customer service professional to support its AmerisourceBergen distribution services. The role focuses on handling inquiries, resolving routine issues, and coordinating with internal teams to ensure accurate information and timely handoffs.

You'll use established policies and knowledge articles to assist customers, update case records, and contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.