Senior Veterinary Customer Solutions & Support Specialist

myhrabc; United States; On-site; USD 43,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Training programs

Mentorship programs

Volunteer activities

Job summary

Cencora is seeking a Customer Systems Support professional in the United States to support AmerisourceBergen distribution services. The role follows a standard 8am–5pm shift and focuses on maintaining service levels, documenting cases, and ensuring audit readiness.

Required are 3+ years in related fields and a High School Diploma or GED. ITSM or CRM certifications are a plus, and the position offers medical, dental, and vision benefits along with training and mentorship opportunities.

Qualifications

• 3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field.
• Certification in IT service management, customer support, customer relationship management systems, process improvement, or equivalent certification preferred.
• High School Diploma/GED or equivalent required.

Responsibilities

• Coordinates daily customer systems support activities, including work assignment balancing, queue monitoring, and issue follow up, to maintain service levels and operational quality.
• Resolves complex customer systems support cases and recurring process issues within defined authority, and documents or escalates issues with supporting evidence when needed.
• Owns the preparation, accuracy, and completeness of support records, logs, reconciliations, and case documentation to maintain audit readiness and control compliance.
• Analyzes recurring errors, cycle time delays, and service exceptions using available data and operational trends, and implements approved corrective actions to prevent recurrence.
• Translates changes in policy, procedures, system functionality, or business requirements into updated workflows, templates, job aids, and team guidance.
• Supports continuity of operations by directing cross training, adjusting work sequencing during volume spikes or absences, and helping maintain coverage across adjacent support processes.
• Prepares concise status summaries, exception reports, and recommended actions for management, including operational impacts, risks, and service implications.

Skills

Customer systems support

Customer operations

Service operations

Order management

Case management

Education

High School Diploma/GED

Tools

IT service management certification

Job description

Cencora is seeking a Customer Systems Support professional in the United States to support AmerisourceBergen distribution services. The role follows a standard 8am–5pm shift and focuses on maintaining service levels, documenting cases, and ensuring audit readiness.

Required are 3+ years in related fields and a High School Diploma or GED. ITSM or CRM certifications are a plus, and the position offers medical, dental, and vision benefits along with training and mentorship opportunities.