Customer Solutions & Support Specialist

ALLYDVM INC.; Idaho; Hybrid; USD 25,000 - 30,000; Full time

Job summary

Cencora is seeking a dedicated Customer Service professional to support AmerisourceBergen operations in the US. The role runs 8am-5pm EST with a focus on inquiries, order and case management, and clear, documented handoffs to internal partners.

Applicants should have at least 2 years in customer service and a high school diploma, with certifications in service management preferred. Email [e-mail] for inquiries.

Qualifications

• 2+ years of experience in customer service, customer support, contact center operations, or related field.
• Certification in customer service or IT service management is a plus.

Responsibilities

• Maintains a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet service-level and quality targets.
• Resolves routine and selected non-routine customer issues by applying established policies, procedures, knowledge articles, and system workflows.
• Reviews customer, order, account, or case information to validate completeness, identify discrepancies, and correct or route issues with clear supporting notes.
• Communicates with customers and internal partners to obtain missing information, provide status updates, confirm next steps, and complete accurate handoffs.
• Records case actions, outcomes, and required documentation in designated systems to support audit readiness, service continuity, and reporting accuracy.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma/GED

Job description

Cencora is seeking a dedicated Customer Service professional to support AmerisourceBergen operations in the US. The role runs 8am-5pm EST with a focus on inquiries, order and case management, and clear, documented handoffs to internal partners.

Applicants should have at least 2 years in customer service and a high school diploma, with certifications in service management preferred. Email [e-mail] for inquiries.