Customer Solutions Specialist - Mid Shift

Tractor Supply Company; Brentwood (TN); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Tractor Supply Company is seeking a Mid Shift Team Member for the Customer Solutions Center. The role focuses on delivering legendary customer service for in-store and online customers, resolving issues, and guiding product usage and order status.

Responsibilities include handling calls, emails, and chats, upselling online programs, and ensuring timely resolutions. The position operates on hybrid schedules with specific evening closing shifts.

Qualifications

• 1-2 years of store operations, retail, customer service experience or call center experience.
• High school diploma or GED required; any suitable combination of education and experience will be considered.

Responsibilities

• Professionally represents Tractor Supply Company’s Mission and Values and the Brand in every customer engagement.
• Answers inbound calls and logs interaction accurately in the system to ensure resolution.
• Assist with online sales, upsell programs and products, and resolves all online order issues/inquiries with customers contacting the Customer Solutions Center.
• Provides product information and customer's project information, including recommending products and their use.
• Follows through with urgency on any research or additional contact to ensure issues are resolved promptly.
• Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
• May perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Interpersonal

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Tractor Supply Company is seeking a Mid Shift Team Member for the Customer Solutions Center. The role focuses on delivering legendary customer service for in-store and online customers, resolving issues, and guiding product usage and order status.

Responsibilities include handling calls, emails, and chats, upselling online programs, and ensuring timely resolutions. The position operates on hybrid schedules with specific evening closing shifts.