Customer Solutions Specialist- Industrial (Customer Service Representative)

Swagelok Southeast Texas; La Porte (TX); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Swagelok Southeast Texas is seeking a Customer Service Representative in Houston, TX to act as a central contact for customers. The role emphasizes processing orders, preparing quotes, and coordinating with sales, warehouse and operations to ensure timely fulfillment.

The incumbent will respond to inquiries, review PO pricing and terms, provide product information, and track shipments. Requires 3+ years in customer service or inside sales, ERP experience (SAP preferred), and CRM familiarity.

Qualifications

• Minimum 3 years of customer service or inside sales experience, preferably in an industrial distribution or technical environment.
• Experience with ERP systems required (SAP preferred).
• Zendesk or similar CRM experience a plus

Responsibilities

• Respond to incoming customer calls, emails, and inquiries.
• Prepare quotes and process sales orders accurately and efficiently.
• Review customer purchase orders for pricing, terms, and accuracy.
• Provide product information, availability, and delivery updates.
• Track, expedite, and coordinate shipments to meet customer needs.
• Process returns, credits, and customer concerns as needed.
• Maintain accurate customer records and documentation.
• Communicate customer needs and sales opportunities to outside sales.
• Collaborate with internal teams to resolve order or service issues.

Skills

Verbal communication

Written communication

Customer service

Relationship building

Multitasking

Attention to detail

Microsoft Office

Teamwork

Tools

SAP

Zendesk

Job description

Job Summary

The Customer Service Representative serves as a key point of contact for Swagelok Southeast Texas customers. This role is responsible for processing customer orders, preparing quotes, providing product information, and coordinating internally to ensure timely and accurate fulfillment. The CSR works closely with outside sales, warehouse, and operations teams to deliver a high level of customer confidence and service excellence.

• Respond to incoming customer calls, emails, and inquiries
• Prepare quotes and process sales orders accurately and efficiently
• Review customer purchase orders for pricing, terms, and accuracy
• Provide product information, availability, and delivery updates
• Track, expedite, and coordinate shipments to meet customer needs
• Process returns, credits, and customer concerns as needed
• Maintain accurate customer records and documentation
• Communicate customer needs and sales opportunities to outside sales
• Collaborate with internal teams to resolve order or service issues
• Utilize SAP Business One, Zendesk, and other business systems

Location

Houston, TX

Department

Sales

Employment Type

Full-Time/ Hybrid

Education And Experience

• Minimum of 3 years of customer service or inside sales experience, preferably in an industrial distribution or technical environment
• Experience with ERP systems required (SAP preferred)
• Zendesk or similar CRM experience a plus

Required Skills And Competencies

• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Team-oriented with a customer-first mindset

Critical Competencies

• Customer Orientation
• Communication
• Teamwork & Collaboration
• Adaptability & Resilience
• Achievement Focus

Work Environment & Physical Requirements

• Office-based role
• Regular use of computer, phone, and standard office equipment
• Prolonged periods of sitting and keyboarding

Why Join Swagelok Southeast Texas

Swagelok Southeast Texas is a Certified Great Place to Work and an industry leader in fluid system solutions. We offer a collaborative environment, strong company culture, and opportunities for professional growth