Sales Support Representative

CCJ & Associates, LLC; Nederland (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Swagelok Southeast Texas is seeking a Sales Support Representative to join our Sales team. This role involves coordinating quotes, orders, and customer communications while delivering exceptional service across Sales, Customer Relations, VMI, Warehouse, and Will Call.

You will build strong customer relationships, manage inventory trends, support account strategies, and learn AutoCrib equipment. A degree or 3 years of related experience is expected.

Qualifications

• Bachelor's degree or 3 years of related work experience.
• Experience in sales support, customer relations, or inventory management is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Support Sales by coordinating quotes, orders, and customer communications.
• Provide exceptional customer service and build strong relationships with customers.
• Manage customer inventory and monitor inventory trends to anticipate customer needs.
• Work with Sales to execute account strategies.
• Partner with the Customer Relations team to fulfill customer orders.
• Learn and support AutoCrib equipment, including maintenance and troubleshooting.
• Coordinate deliveries with the Warehouse team.
• Perform daily cycle counts and maintain accurate inventory.
• Receive, put away, pick, pack, and ship products accurately.
• Inspect and process customer returns and non-conforming material.
• Troubleshoot fulfillment issues and identify solutions.
• Maintain departmental metrics and support continuous improvement initiatives.
• Support a strong culture of safety and follow all applicable regulatory requirements.
• Develop technical product and application knowledge through training, workshops, and other learning opportunities.
• Stay informed on industry developments and provide input on market and product opportunities.
• Work independently while knowing when to seek support for complex or unfamiliar assignments.

Skills

Customer-focused

Results-oriented

Self-starter

Adaptable

Problem solver

Excellent communication

Education

Bachelor's degree or 3 years of related work experience

Tools

SAP

Microsoft CRM

Microsoft Office

Excel

Job description

Swagelok Southeast Texas is looking for a Sales Support Representative to join our Sales team. This role is a great opportunity for someone who enjoys working with customers, solving problems, and learning how different areas of a business work together.

The Sales Support Representative will work across Sales, Customer Relations, Vendor Managed Inventory (VMI), Warehouse, and Will Call, gaining valuable experience while helping deliver an exceptional customer experience.

What You'll Do

• Support Sales by coordinating quotes, orders, and customer communications.
• Provide exceptional customer service and build strong relationships with customers.
• Manage customer inventory and monitor inventory trends to anticipate customer needs.
• Work with Sales to execute account strategies.
• Partner with the Customer Relations team to fulfill customer orders.
• Learn and support AutoCrib equipment, including maintenance and troubleshooting.
• Coordinate deliveries with the Warehouse team.
• Perform daily cycle counts and maintain accurate inventory.
• Receive, put away, pick, pack, and ship products accurately.
• Inspect and process customer returns and non-conforming material.
• Troubleshoot fulfillment issues and identify solutions.
• Maintain departmental metrics and support continuous improvement initiatives.
• Support a strong culture of safety and follow all applicable regulatory requirements.
• Develop technical product and application knowledge through training, workshops, and other learning opportunities.
• Stay informed on industry developments and provide input on market and product opportunities.
• Work independently while knowing when to seek support for complex or unfamiliar assignments.

What We're Looking For

• Bachelor's degree or 3 years of related work experience.
• Experience in areas such as small-parts warehousing, route sales, or inventory management is preferred.
• Strong mechanical comprehension and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while also contributing effectively to a team.
• Ability to interact professionally and effectively with customers.
• Understanding of basic sales and marketing concepts.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Swagelok product knowledge is a plus.
• SAP experience is a plus.
• Microsoft CRM experience is preferred.
• Forklift and warehouse equipment experience is preferred.

What Makes You Successful

We're looking for someone who is:

• Customer-focused and committed to providing exceptional service.
• Results-oriented and accountable for their work.
• A self-starter who takes initiative.
• Adaptable and comfortable learning new responsibilities.
• A strong problem solver who looks for ways to improve processes.
• Confident communicating with customers and coworkers.
• Interested in developing both their technical and business knowledge.

Physical Requirements

This position works across office and warehouse environments. The role requires the ability to stand and sit for extended periods, move throughout the shop and warehouse, handle products, tools, and gauges, and frequently lift up to 50 pounds.

Why Join Swagelok Southeast Texas?

This is more than a traditional sales support position. You'll gain exposure to multiple areas of the business while developing your customer service, sales, inventory, technical, and problem-solving skills.