Customer Solutions Specialist — Home Improvement

Lowes; Ventura (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee Stock Purchase Program

Associate discount 10%

Tuition assistance

Job summary

Lowe’s is hiring a Customer Service Associate in the United States. You will welcome customers, help them find products, and ensure service needs are met throughout your shift.

Responsibilities span stocking, processing orders, and assisting across departments to deliver top-notch customer care. Preferred candidates have retail or customer service experience, bilingual skills, and relevant trade certifications.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Communication

Basic math

Physical stamina

Lifting 25 lbs

Tools

Retail technology (smartphone/tablet)

Job description

Lowe’s is hiring a Customer Service Associate in the United States. You will welcome customers, help them find products, and ensure service needs are met throughout your shift.

Responsibilities span stocking, processing orders, and assisting across departments to deliver top-notch customer care. Preferred candidates have retail or customer service experience, bilingual skills, and relevant trade certifications.