Customer Solutions & Resolution Specialist

IKEA; Houston (TX); In loco; USD 27.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous paid time off

WiselyPay

Parental leave

KinderCare tuition discount

Retirement plan

Co-worker discount

Pet insurance

Education assistance

Safety shoes reimbursement

Telehealth

Dental and vision

Medical plan

Descrizione del lavoro

IKEA Houston is actively seeking a Customer Relations professional to assist customers across in-store and online channels. You will resolve issues, inform options, and ensure a positive shopping experience for every guest.

This role emphasizes empathy, clear communication, and teamwork with store partners. The position offers full-time hours with a comprehensive benefits package and a commitment to a diverse, inclusive workplace.

Competenze

• 1 year of call center, sales or customer service experience preferred.

Mansioni

• Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
• Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs.
• Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.
• Provides customers with a forum to express their concerns and react in a professional and empathetic manner.
• Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.
• Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met.
• Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Conoscenze

Customer service

Call center experience

Descrizione del lavoro

IKEA Houston is actively seeking a Customer Relations professional to assist customers across in-store and online channels. You will resolve issues, inform options, and ensure a positive shopping experience for every guest.

This role emphasizes empathy, clear communication, and teamwork with store partners. The position offers full-time hours with a comprehensive benefits package and a commitment to a diverse, inclusive workplace.