Customer Solutions Representative

C2 Global Professional Services, LLC; Bastrop (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

C2 Global Professional Services, LLC in Bastrop, Texas is seeking a Workforce Services Advisor to assist job seekers by telephone, virtually, or in-person, helping them set goals and transition to new positions.

You will review opportunities, provide referrals to qualified candidates, and advise on resume development, applications, interview techniques, and dress for success while developing cooperative relationships with internal teams and external partners.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess goals and assist job seekers transitioning to new positions.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Advise customers on the local job market, employment services, resume development, and interview techniques.
• Provide information on educational opportunities and proper dress attire for job interviews and presentations.
• Develop constructive working relationships with internal teams, the public, and external partners.
• Seek ways to improve workforce services to meet labor market needs.
• Support Career Center performance goals and follow up with customers as needed.

Job description

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following- up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.