Customer Solutions Representative - Hybrid

The Restaurant Store

Lancaster (Lancaster County)

Hybrid

USD 34,000 - 48,000

Full time

21 hours ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

The Restaurant Store is seeking a Customer Solutions Representative in Lancaster, PA for a hybrid role. You will engage customers by phone, email, and chat to resolve issues, guide online purchases, and build loyalty through thoughtful service.

We value hospitality, clear communication, and problem-solving skills. The position offers an opportunity to grow with PA's fastest-growing hospitality supplier and work two days per week in our Lancaster office.

Qualifications

Strong communication and hospitality focus in customer service role.
Able to listen, analyze, and solve customer issues quickly.
Willing to work in a hybrid Lancaster, PA office 2 days per week.

Responsibilities

Provide friendly, efficient and accurate solutions to customers with goal of loyalty and increased sales.
Listen to and analyze customers' issues; investigate problems and provide strategic solutions.
Keep customers informed about order status and information.
Communicate product or service issues with the Customer Service department and other teams.
Maintain a positive, professional attitude in all correspondence.
Be flexible and adapt to changes as the company grows.
Take initiative and think strategically to lead in online foodservice.
Learn about the foodservice industry and products we sell.
Communicate with customers via phone, email, and chat about orders and products.
Guide customers through the website with online shopping assistance.

Skills

Customer Service

Communication

Hospitality

Problem Solving

Teamwork

Hybrid schedule

Education

College degree preferred

Job description

Job Summary

Join one of Pennsylvania's fastest-growing companies today! The Restaurant Store is looking for candidates who excel in communication and have a strong commitment in providing hospitality to join our growing company as Customer Service Representative. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Customer Solutions Representative, you will:

Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
Listen to and analyze customers' issues, investigate problems, and provide strategic solutions
Ensure that customers always have the most complete and up-to-date information about the status of their orders
Communicate product or service issues as they arise within the Customer Service department, as well as with any additional relevant departments
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company
Be willing to remain flexible and adapt to change as we continue to grow as a company
Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
Learn about the foodservice industry and the products that we sell
Communicate with customers through phone, email, and chat about their order status and available products
Guide customers through the website while providing online shopping assistance and product help

Physical Requirements

Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

A college degree or work experience in a related field preferred

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

We are looking for driven, motivated candidates who:

Show passion for helping people sustain and grow their restaurant business
Demonstrate the ability to learn and problem-solve while handling multiple priorities
Can work well independently or as part of a cohesive team
Have a strong work ethic
Provide excellent communication
Bring ambition to excel at one of PA's fastest-growing companies
Can work in our Lancaster, PA office 2 days per week as part of our hybrid schedule

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers' expectations by providing excellent hospitality, quality, and value.

Benefits