Sales Associate

The Restaurant Store

Baltimore (MD)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

401(k) matching

Employee Assistance Program

Job summary

A retail restaurant supply company is seeking a Sales Associate located in Baltimore, Maryland. The role involves delivering exceptional customer service, assisting customers with product recommendations, and engaging actively with a diverse clientele. Ideal candidates will have strong communication and sales skills, with proficiency in MS Office. Benefits include medical, dental, and PTO. This position does not require a degree but values relevant skills and experience.

Qualifications

Business proficiency in English is required.
Ability to manage multiple assignments in a fast-paced environment.
Ability to adapt to changing business needs.

Responsibilities

Deliver outstanding customer service throughout the retail location.
Engage with customers to ensure a positive in-store experience.
Perform cashier functions and assist in loading products.

Skills

Customer service

Sales techniques

Proficiency with MS Office

Analytical skills

Verbal communication

Tools

CRM systems

Job description

Job Summary

The Sales Associate with The Restaurant Store is responsible for delivering an outstanding level of customer service and support throughout a retail branch location. This role is dedicated to engaging with customers for the majority of the workday to ensure quick, accurate assistance and a positive in-store experience. The Sales Associate will drive daily sales by providing product recommendations tailored to customer needs, supporting customers in locating merchandise, and promoting store programs such as memberships, warranties, and service offerings.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Focus on expanding sales from Spanish-speaking customer base
Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
Perform basic cashier functions and loading products into customer vehicles
Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
Analyze basic inventory information to determine product availability and re-order status
Promote our private label brands to maximize TRS gross profit
Educate prospective customers on our competitive advantages (best people, best technology, and best price)
Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our “Brick and Click” business model

Physical Requirements

Work is performed while standing and/or walking, up to and including 9 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Experience

Engage in direct customer service and sales interactions for the majority of the workday, focusing on understanding customer needs and delivering accurate, timely support
Serve as the first point of contact for incoming phone calls by providing prompt assistance, answering questions, and directing inquiries as needed
Assist customers in locating products on the sales floor while offering informed product recommendations that align with their specific needs
Promote and explain membership programs, warranties, and additional store services to enhance customer value and overall experience
Maintain a clean, organized, and safe equipment display section through routine upkeep
Communicate effectively with Sales Manager and Sales Team members to report stock needs, customer concerns, and operational issues that impact service
Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
Strong analytical and problem-solving skills
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Service leadership approach with a demonstrated desire to exceed expectations
Business Proficiency in English is required

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits